A first working group session on services was kicked off on June 16 th in Brussels with an agenda focusing on digital trends in services and key steps for suppliers towards innovative maintenance. In interactive work sessions participants ranked digital trends on the market and smart services by relevance and productivity until 2020. In a next step the forum elaborated on possible expectations of customer industries regarding innovative maintenance concepts be they data driven or not. In a conclusion, it was discussed how metallurgical suppliers need to react.
The group work developed along with a presentation on new service offerings and service oriented business models given by Thomas Meiren from Fraunhofer Institute for Industrial Engineering IAO. The presentation described the stages of service engineering from product related service functions to smart service functions and the related necessary steps in design, testing and implementation.
A next session will focus on a presentation of a case study on evolving new concepts for service oriented business consultancy, technical maintenance services and flexible monitoring options. It will take place on 6 Dec 2016 at Renaissance Hotel in Brussels.