Integrating the engineering and supply of plants and machines with related services is gaining in strategic importance also for steel and non-ferrous markets. Services - from global spare parts management and maintenance to consulting - increasingly help secure competitive advantages and the satisfaction and loyalty of industry clients.
On June 30th, EUnited Metallurgy, the European association of metallurgical plant and equipment suppliers invited European metallurgical suppliers to discuss success factors for efficient services and to discover trends and strategic advice for the engineering of services as a core business.
Speakers from member companies such as SMS group and CMI presented their service concepts and how to adapt them to varying demands and infrastructures in markets worldwide. Next to local presence and cooperations with maintenance subcontractors on premise a unified business approach to services for all customers worldwide is necessary to maintain ownership.
Consulting experts from Impuls Consulting and the VDMA motivated the forum to look at services from a business development angle as profitability in technology supplying markets is more and more depending on service portfolios. Building up service-related business along the whole product life cycle will become a core task for suppliers serving their customers.